A Delivery Problem Is a Test. Pass It.
Damaged product. Missing item. Wrong order. How you handle these moments determines whether the customer comes back or leaves for good. OGOship’s claims management turns complaints into trust-building moments — fast, structured, and transparent.
Resolve Issues Before They Become Lost Customers
Every claim is a moment of truth. Handled well, it deepens loyalty. Handled badly, it ends the relationship. OGOship Claims gives your customers a simple way to report problems with evidence, and gives your team a fast, structured way to resolve them — all inside myOGO. Less back-and-forth. Faster decisions. Customers who feel taken care of.
Easy for the Customer
Customers report issues directly from the tracking portal. No hunting for a contact form. No long email chains. Upload a photo, describe the problem, submit.
Fast for Your Team
Review claims with evidence attached. Make decisions quickly. Process refunds, replacements, or store credit from one dashboard.
Flexible Resolution
Full refund, return and replace, store credit, or product disposal — choose the right resolution for each situation. Not every claim needs the same answer.
Transparent for Everyone
Customers track their claim status in real time. Your team sees every claim in a centralised view with full history. Automated notifications keep everyone updated.
The Claims Problems This Solves
- Slow, Manual Processing: Claims handled over email take days. Every back-and-forth increases the chance the customer gives up — on the claim and on your brand.
- No Evidence, No Clarity: Without structured reporting, your team can’t make fast decisions. OGOship’s claims flow collects photos and descriptions upfront.
- Lost Visibility: When claims live in email threads, no one knows the real status. OGOship puts every claim in one dashboard with real-time tracking.
- Missed Opportunities: A claim handled well can build more loyalty than a smooth delivery. A claim handled badly loses the customer permanently.
Customer Workflow
How Customers Submit Claims
Your Workflow
How Your Team Resolves Claims
Turn Problems Into Reasons to Buy Again
A customer with a problem is paying close attention to how you respond. That makes it one of the most important moments in the entire relationship. OGOship Claims gives you a structured process to resolve issues quickly, transparently, and in a way that protects the relationship — so a delivery problem becomes a reason to trust your brand, not abandon it.
The Second Order
Your fulfilment should do more than ship orders. Talk to us.
Most 3PLs end at dispatch. OGOship gives you fulfilment and the post-purchase tools to bring customers back.
Contact sales
Have a question or want to get a quote on our services? Submit your message through our contact form and a member of our team will get back to you within 24 hours.
Why Claims Handling Matters
- A poorly handled claim is the leading cause of permanent customer loss in eCommerce.
- Customers whose issues are resolved quickly are more loyal than those who never had a problem at all.
- Structured claims with evidence reduce resolution time by up to 70% compared to email-based handling.