eCommerce Returns
Make your brand the center of attention by boosting customer satisfaction and repeat sales with a seamless returns solution.
Meet OGOship Returns
A powerful tool that simplifies the returns process, offering a win-win solution for both consumers and merchants. OGOship Returns integrates seamlessly into myOGO services portal, offering a rich, customizable experience.
Frictionless returns
Quick access, simple returns, just a click away. Saving time and resources by reducing customer inquires and support backlog.
Own the post-purchase experience
Build your brand with an extensive returns solution, providing easy access to a portal, for your customers to self-manage their returns.
Improve customer satisfaction
Enable your customers to a simple returns solution, keeping their experience with your brand at top.
Make your customers orbit
A great post-purchase experience increases the number of loyal and returning customers.
Enhance satisfaction: Simplify eCommerce returns
Seamless return experience is building customer loyalty and lead to repeat purchases. OGOship Returns is here to maximize the post-purchase experience, aligning with the high standards set by professional retailers.
Solve your eCommerce returns with ease and confidence with our innovative solutions tailored for modern businesses.
Our approach
Easy as 1-2-3-4
Launch with ease
Why Settle for a One-Size-Fits-All Logistics Setup?
OGOship lets you scale your warehouse footprint module by module. Grow your business on your terms—with control, speed, and flexibility.
Contact sales
Have a question or want to get a quote on our services? Submit your message through our contact form and a member of our team will get back to you within 24 hours.
The challenges of eCommerce returns
- High Return Rates: Affecting the bottom line, return rates averaging around 20 % in 2024 globally.
- Complex Return Policies: Deter customers and affect customer retention.
- Management Overheads: Resource and time-intensive processes from requests to restocking.
- Cross-Border Returns: A complex challenge within the EU, often hindering a seamless customer experience.
OGOship Return Portal and Exchange Feature: Reducing eCommerce Returns
Boosts Customer Loyalty
Easy product exchanges keep customers happy and coming back.Protects Margins
Turns returns into exchanges or store credits, cutting refund costs.Saves Time
Automated exchange process reduces administrative work.Flexible Options
Exchanges first, then store credits, minimizing cash refunds.Improves Experience
Fast, smooth returns encourage repeat purchases.
Want to know more? Learn about OGOship’s Exchange Feature here
How OGOship Credit Feature Minimizes eCommerce Return Losses
- Protects Margins
Turns returns into store credits with a margin to cover costs, encouraging repeat sales. - Simplifies Returns
Automates credit management, saving time and reducing admin work. - Increases Loyalty
Rewards customers with credits, boosting satisfaction and repeat purchases. - Supports Sustainability
Cuts return shipments, lowering environmental impact. - Promotes Exchanges
Prioritizes exchanges before refunds to retain more sales.
Want to know more? Check out OGOship’s Store Credit Feature here
Leveraging insights for strategic advantage
- Growing E-commerce Engagement: 77% of individuals in the EU engaged in online shopping in 2024.
- High Return Rates in EU: on average 30 - 40 % return rates, with high industry variation.
- Consumer Behavior and Retention: Emphasizing the importance of fostering loyalty through a seamless post purchase journey (tracking, returns, exchanges, refund).