eCommerce Exchange
Make your brand the center of attention by enhancing customer satisfaction and loyalty with a hassle-free exchange solution.
Meet OGOship Exchange
A powerful solution that streamlines the exchange process, turning potential returns into opportunities for customer satisfaction and sales retention. OGOship Exchange integrates seamlessly with the myOGO services portal, delivering a smooth, automated experience that benefits both merchants and consumers.
Frictionless Exchanges
Quick swaps, easy product changes, just a click away. Save time and reduce support requests by simplifying the exchange process for your customers.
Own the post-purchase experience
Strengthen your brand with a comprehensive exchange solution, giving customers seamless access to a self-service portal to manage their exchanges effortlessly.
Improve customer satisfaction
Provide your customers with a hassle-free exchange process, ensuring their experience with your brand remains positive and smooth.
Keep customers coming back
A seamless exchange experience builds trust and loyalty, increasing repeat purchases and long-term customer retention.
The Challenges of eCommerce Returns
- High Return Rates: Affecting the bottom line, especially in countries like Germany with a 53% return rate.
- Complex Return Policies: Deter customers and affect customer retention.
- Management Overheads: Resource and time-intensive processes from requests to restocking.
- Cross-Border Returns: A complex challenge within the EU, often hindering a seamless customer experience.
Learn how OGOship Return's different feature overcome those challenges
Our approach
Easy as 1-2-3-4
Elevate Customer Loyalty with OGOship Exchange
Simplify eCommerce exchanges with a seamless and hassle-free process that builds customer trust and encourages repeat purchases. OGOship Exchange is designed to maximize the post-purchase experience, matching the expectations of today’s professional retailers. Manage your eCommerce exchanges effortlessly and confidently with OGOship’s innovative solutions.
Launch with ease
Why Settle for a One-Size-Fits-All Logistics Setup?
OGOship lets you scale your warehouse footprint module by module. Grow your business on your terms—with control, speed, and flexibility.
Contact sales
Have a question or want to get a quote on our services? Submit your message through our contact form and a member of our team will get back to you within 24 hours.
Leveraging insights for strategic advantage
- Growing E-commerce Engagement: 77% of individuals in the EU engaged in online shopping in 2024.
- High Return Rates in EU: on average 30 - 40 % return rates, with high industry variation.
- Consumer Behavior and Retention: Emphasizing the importance of fostering loyalty through a seamless post purchase journey (tracking, returns, exchanges, refund).