Run Your 3PL by Asking
Not by Clicking

Boxy is the AI assistant built into myOGO. Ask any operational question in plain language: orders, returns, stock, costs. Get the answer from your live data without leaving the page.
  • What it does
  • How it works
  • Boxy vs. MCP

You're the Bottleneck. That's the Real Problem.

You know the answer to most questions — or you know where to find it. So you become the person who pulls the report, checks the dashboard, drafts the customer reply, decides whether the campaign can launch. Each one takes ten minutes. Together they take your week.

The problem isn't that any single task is hard. It's that every task waits for you. Until the data your team needs is as easy to pull as a question, you stay the bottleneck. The business runs at your speed.

Boxy is built to break that.

The Questions You Used to Dig For. Now You Just Ask.

Boxy lives in myOGO as a chat panel — open from any page. These are the conversations our merchants are already having with it.

Start the day with one question, not five tabs

Ask: "What needs my attention today?"
 
Boxy returns: late orders, open returns, claims waiting on a decision. Only what matters now. You stop doing the morning sweep. You start with the list of things that actually need a human

Answer to customer with full picture

Ask: "Pull the full history for this customer: every order, return, and claim." 

Boxy returns: their complete relationship with your brand, plus how their delivery times compare to similar orders. You reply in two minutes with context most brands never bother to gather. That's the reply that keeps the customer.

Find what's actually driving a returns spike

Ask: "Why are returns up this month? Break it down by product." 

Boxy returns: the products responsible for the increase, with the change vs. last month. You stop guessing whether it's a SKU, a warehouse, or just bad luck. You see the cause, fix one thing, and move on.

Clear the returns queue without changing pages

Ask: "Show me returns waiting for approval, oldest first."
 

Boxy returns: the list, with the context to decide on each one. Approve, cancel, or close them straight from the chat. Boxy confirms each action before it's executed. The customer feels the brand is on it. You never left the page you were on.

Find out why the invoice went up

Ask: "Why was last month's invoice higher than usual?"

Boxy returns: a cost breakdown by category (handling, warehousing, returns, logistics) with the line items that changed most vs. the prior month. You stop opening spreadsheets and cross-referencing PDFs. You see the cause in one answer and know what to do about it.

This is How it Works

Nothing to Set Up. Open the Panel and Ask.

1.

Open Boxy from any page in myOGO

The chat panel is one click away on every page. You don't switch tools. You don't break your flow.

2.

Ask the way you'd ask a colleague

No syntax. No filters to configure. Boxy knows which page you're on and uses that context automatically, so follow-up questions just work.

3.

Act without leaving the chat

For anything that changes data (approving a return, updating a delivery type) Boxy shows a confirmation card first. Nothing happens until you say so.

Your fulfilment should do more than ship orders.
Talk to us.

Most 3PLs end at dispatch. OGOship gives you fulfilment and the post-purchase tools to bring customers back.

Contact sales

Have a question or want to get a quote on our services? Submit your message through our contact form and a member of our team will get back to you within 24 hours.







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    See how it works

    Across Your Whole Operation, Not Just One Corner of It

    Boxy covers what you'd otherwise need to click through several modules to find. The tabs below are the areas it works across today. The list is still growing.

    Find any order, any customer, any problem. Without touching a filter.

    • Search orders by email, phone, reference, status, or product
    • View order details, tracking information, and delivery history
    • Check late orders and shipment dashboards
    • Pull a customer's full history across orders, returns, and claims
    • Compare delivery times for similar orders
    • Update delivery types on draft or pending orders

    See what needs a decision and make it. Without leaving the chat.

    • Search and view return orders and claims
    • Approve, cancel, or close returns with a confirmation card
    • View dashboards of open returns and claims that need attention today

    Know what you have, where it is, and when it runs out. Before it costs you a campaign.

    • Check stock levels across all warehouses
    • Find low-stock products before a promotion or peak period
    • View stock change history for any SKU
    • Create and update products directly from the chat

    Ask why the invoice went up. Get an actual answer.

    • View invoices and monthly cost dashboards
    • Break down costs by category: handling, warehousing, returns, logistics
    • Drill into specific line items to find what changed month over month

    The numbers you check every Monday, emailed to you. Not chased by you.

    • Set up recurring reports that arrive in your inbox automatically
    • Export any result as Excel, CSV, or JSON for deeper analysis
    • File a tech ticket from the chat if something's not working. Boxy attaches the full conversation history so the support team has the context

    Boxy Is for the Day-to-Day. For Strategic Analysis
    Use OGOship MCP.

    Boxy is built to keep your operation moving: fast lookups, quick decisions, no context-switching.

    For deeper work (margin analysis across SKUs, win-back lists, pre-campaign readiness checks, board-meeting prep) connect your OGOship account to Claude or ChatGPT through the OGOship MCP. Same data, different conversation.

    Read more about the OGOship MCP here.