eCommerce Claims

Transform post-purchase challenges into customer satisfaction wins with a streamlined, automated claims management system.

  • Customer Complaint
  • Claims Processing
  • Customer Retention

Meet OGOship Claims

An intelligent solution that automates complaint resolution, transforming customer issues into trust-building opportunities while streamlining your support operations. OGOship Claims integrates seamlessly with the myOGO services portal, delivering a comprehensive, automated experience that benefits both merchants and customers.

Seamless Customer Experience

Customers can report issues directly through the Return Portal without navigating complex service channels or waiting for email responses, creating a frictionless experience that builds trust and satisfaction.

Fast and Efficient Processing

Review claims and take immediate action within the same platform, reducing response times through evidence based evaluations with customer uploaded photos and descriptions.

Flexible Resolution Options

Merchants can choose from multiple resolution paths, including full refunds, return processing, item disposal, or store credits based on each unique claim situation.

Integrated Tracking & Team Collaboration

Monitor claim progress in real-time with complete transparency while designating tasks within your team to create seamless workflows and reduce administrative workload.

The Challenges of eCommercec Claims

 

  • Manual Claims Processing: Time-consuming customer service interactions that drain resources and delay issue resolution.
  • Scattered Communication Channels: Juggling multiple platforms and email threads creates confusion and inefficient claim management.
  • Lack of Evidence Documentation: Difficulty making informed decisions without proper visual proof or detailed customer descriptions.
  • Poor Claim Visibility: Both merchants and customers lose track of claim status, leading to frustrating follow-up inquiries.

Learn how OGOship's claims feature help to overcome those challenges 

Customer Workflow

Easy as 1-2-3-4

Easy Access

Customers initiate claims directly from tracking portal

Product & Reason Selection

Select specific products and choose from predefined claim reasons

Evidence & Details Upload

Optional photo uploads and comments provide visual evidence and context to support their claim

Ongoing Management

Customers can track claim status in real-time and cancel if needed, maintaining full control

Merchant Workflow

Easy as 1-2-3-4

Centralized Overview

View all returns and claims in a single dashboard within myOGO

Detailed Review & Documentation

Open claims for evaluation, add internal notes with team designation.

Flexible Resolution & Processing

Choose from refund, return, or store credit options and process accordingly.

Automated Notifications

Customers automatically receive updates when claims are processed.

OGOship exchange feature

Build Customer Trust with OGOship Claims

Transform customer complaints into loyalty building opportunities with automated and transparent claims management system that enhances satisfaction and reduces support overhead. OGOship Claims is designed to streamline post-purchase issue resolution, meeting the demands of modern eCommerce businesses. 

Learn more about OGOship Claims Feature

Launch with ease

Why Settle for a One-Size-Fits-All Logistics Setup?

OGOship lets you scale your warehouse footprint module by module. Grow your business on your terms—with control, speed, and flexibility.

Contact sales

Have a question or want to get a quote on our services? Submit your message through our contact form and a member of our team will get back to you within 24 hours.

Edit Content
Click on the Edit Content button to edit/add the content.
See how it works

Leveraging insights for strategic advantage

  • Growing E-commerce Engagement: 77% of individuals in the EU engaged in online shopping in 2024.
  • High Return Rates in EU: on average 30 - 40 % return rates, with high industry variation.
  • Consumer Behavior and Retention: Emphasizing the importance of fostering loyalty through a seamless post purchase journey (tracking, returns, exchanges, refund).
  •