Outgoing shipment and order status

It is important to understand the different states for outgoing orders. In the table below are described the different states and their purpose.

 

Standard states

Description

Next state

DRAFT

This will not be shipped until you or the API saves the order to the NEW state. This is the editing state for orders.

There is no stock reservation for the products.

NEW
NEW

This will be shipped out as soon as the warehouse picks the order to COLLECTING. The order cannot be edited in this state and you need to move the order to the DRAFT state before editing.

The stock for the products is reserved but not deducted.

COLLECTING, DRAFT
COLLECTING

The warehouse has started collecting the goods for this shipment. You cannot edit the order. If you would like to edit the order, you need to request a STOP action for this order and the order will then be placed into DRAFT.

The stock for the products is deducted.

SHIPPED
SHIPPED The warehouse has collected and packed the order. It is either waiting pick-up from the freight forwarder or it is being transported. It might be possible to edit the order if it is still at the warehouse. Please use the STOP order function.  
     

Waiting states

   
PENDING

This order is waiting for stock. One or more of the products inside this order has a stock level that is below the required level. The order will automatically be transferred to the NEW state when the stock level is adequate.

The stock for the products is reserved but not deducted.

NEW, DRAFT
RESERVED

The order is waiting and will not be shipped automatically before it is moved and saved to the NEW state by you, our staff or the API. RESERVED can be also used to reserve the stock for this order for future shipping. The LOCKED state will however reserve the stock indefinately.

The stock for the products is reserved but not deducted.

NEW, DRAFT
LOCKED

The orders is waiting and will not be shipped automatically before it is moved and saved to the NEW state by you. The LOCKED state will reserve the stock indefinately.

The stock for the products is reserved but not deducted.

NEW, DRAFT
     

Static states

   
CANCELLED

The order has been cancelled and it will not be shipped out unless it is again activated and saved into the NEW state.

The stock reservation for the products is released, therefore there is no stock resevation.

 
RETURNED The order has been returned to the warehouse.