Integrations – Tech Support


OGOship has created integration for the most used online store platforms. Integration is always done for the latest version of the online store platform. When online store software updated, OGOship strives to update the integration module to work with the latest version of the platform.

 

Who installs the integration?

The main responsibility for integrating online store to my.OGOship.com remains with the online retailer. OGOship provides the integration module for free. Online retailer is free to modify the integration module according to their needs.

 

What if there is a problem when integrating?

The main responsibility for installing integration is with online retailer. OGOship provides instructions to install integration between online store and My.OGOship.com.

Primarily we recommend as an installation aid, the service provider that develops or installs the online store. OGOship also offers consultancy for installation problems upon request.

If you need consultation with integration please contact: service@OGOship.com. Please read the terms of the consultation before.

 

What if the integration stops working or there occurs a problem?

The main responsibility for integrating and maintaining integration is with the online retailer. In case of a problem, we strongly recommend that the person who has installed or developed the online store is first to try to solve the problem.

OGOship also offers consultancy for installation problems. If you need consultation with integration please contact: service@OGOship.com. Please read the terms of the consultation before.

 

Terms for Integration Consultation

  • OGOship provides consultation for installing integration between online store and my.OGOship.com or to problems with the integration installing. Fee for consultation is €80/h (VAT 0%). Minimum billing: one hour.
  • In case the problem occurs due to customers own online store platform or other installed plug-in etc, OGOship will charge the consultation according to the actual work.
  • In case the problem is caused by OGOship integration plug-in, OGOship will not charge the cost of the consultation, but it shall update the integration module as soon as possible within normal software development work.

 

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